Returns & refunds

Contact us within 30 days of delivery with your order number and a photo where relevant. We'll arrange a replacement or refund.

Food products are perishable, so unopened bags may be returned within 14 days of delivery in a resaleable condition. Opened coffee cannot be resold and can only be refunded where there is a fault.

Your statutory rights under UK consumer law are not affected.

You can pause, skip, change or cancel a subscription at any time before the next roast and billing date. Cancelling stops future payments; orders already roasted and dispatched are handled under the terms above.

Email legends@cairn-coffee.co.uk or call 01698 694559.